Agents in RecoveryFamily support
Families are often the first call and the last ones anyone serves. Agents can help family programs answer questions, schedule, and share good education. They can't sit with a mother at 2am, and they shouldn't pretend to.
Use cases (9)
- Idea
AI tool inventory
A running list of every AI tool staff use, what data goes in, and whether a BAA exists.
- Idea
Crisis phrase test suite for agents
A fixed set of test conversations run against every agent after every update.
- Idea
Family coaching notes that protect the absent loved one
Notes focus on the family member's goals and keep details about the loved one to a minimum.
- Idea
Family education content drafts
Drafts plain-language handouts and emails for families of people with a substance use disorder.
- Idea
Family program scheduling and reminders
Schedules family sessions and group nights and sends reminders.
- Idea
Family support group facilitator prep
Drafts session outlines and discussion questions from your curriculum.
- Idea
Marketing drafts for a coaching practice
Website copy, posts, and newsletter drafts for recovery and family coaches.
- Idea
Routing calls from family members
Recognizes when a caller is calling about someone else and routes to the right person.
- Idea
Staff AI policy practice quiz
Short scenario cards that teach staff what can and can't go into AI tools.
Before you buy anything for this setting, read the PHI and BAA primer and the vendor evaluation guide.