Outbound AI callbacks with documented consent

AI calls back people who asked to be called, with consent captured first.

What it does

Places a scheduled callback, confirms identity carefully, and connects to a rep.

Where the privacy line sits

The FCC confirmed in 2024 that AI-generated voices are artificial voices under the TCPA, so these calls generally need prior express consent. Have counsel review consent language before launch.

Consent for AI calls or texts. AI-voiced calls generally need prior express consent under the TCPA. Have counsel review consent language.
PHI: BAA required. Touches protected health information. Needs a Business Associate Agreement if HIPAA applies.
Crisis handoff required. Must route crisis statements to a human immediately (911 for emergencies, 988 for the Suicide and Crisis Lifeline).

What stays human

Every sensitive conversation after the connection.

Example tools

None listed. This entry is an idea: we haven't verified a product or public pilot for it. Know of one? Tell us.

Not legal advice. Have a healthcare attorney review your setup before any patient or resident information goes into a tool.