Agents in RecoveryConversational intake for a public mental health service
A chatbot gathers referral and screening questionnaire answers before a clinician's assessment.
What it does
Collects referral details and standard questionnaire answers and passes them to the clinical team.
Where the privacy line sits
This example is deployed in the UK's NHS Talking Therapies, under UK rules. A US practice would need a BAA, a tested crisis route, and a state law check before using anything like it.
- PHI: BAA required. Touches protected health information. Needs a Business Associate Agreement if HIPAA applies.
- Crisis handoff required. Must route crisis statements to a human immediately (911 for emergencies, 988 for the Suicide and Crisis Lifeline).
- State AI law. Some states restrict AI in therapy (for example, Illinois). Check every state you serve.
What stays human
Interpreting results, judging risk, and deciding on care.
Example tools
Listed because the vendor publicly describes this capability (source checked 2026-10-17). Not tested by us and not an endorsement. Ask every question in our vendor evaluation guide before you buy.
Not legal advice. Have a healthcare attorney review your setup before any patient or resident information goes into a tool.